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Moneytree Payday Advance and Check Cashing FAQ

 
Frequently Asked Questions


 
Who is Moneytree?

Where is Moneytree located?

What services does Moneytree offer?

Will I receive the same level of service at all Moneytree branches?

Because Moneytree offers financial services, are its activities regulated?

What checks will Moneytree cash?

Why do people choose to cash checks with Moneytree when they have a bank account?

How much does it cost to cash a check?

Why do people choose a payday loan to borrow money for a short period of time?

How often do people typically borrow money?

How does Moneytree determine how much I can borrow?

What if I change my mind about borrowing the money?

How does Moneytree determine what to charge?

Does Moneytree vary the loan fee based on my credit rating?

If a payday loan is quick and simple, why is there so much information on the Loan Agreement and Disclosure Statement?

What happens if I cannot repay Moneytree on my due date?

If my check is returned unpaid by my bank, will I be charged a fee?



Who is Moneytree?
Moneytree is the premier provider of retail financial services. It is our goal to provide you with the best service in the industry. Moneytree opened its first branch in Renton, Washington in 1983.

Where is Moneytree located? 
Moneytree has branches located in Washington, Idaho, California, Nevada and Colorado. Call 1-888-604-MONY (6669) to find the location nearest you.

What services does Moneytree offer?]
Customers come to Moneytree for check cashing, payday loans, Travelers Express money orders, wire transfers through Western Union and prepaid phone and gift cards. At select locations customers can turn their coins into cash with the Coin Tree® and withdraw cash. Moneytree also offers customers a Premier Cash Solution™ Visa® Prepaid Card.

Will I receive the same level of service at all Moneytree branches? 
All Moneytree branches share a centralized database. Customer service representatives at every branch can access your account information on a real-time basis in order to give you excellent service.

Because Moneytree offers financial services, are its activities regulated? 
Moneytree is licensed to offer retail financial services depending on the requirements of the individual states in which it operates. Licenses are posted in each Moneytree location. We can provide you with each state's licensing contact information upon request. Moneytree strictly adheres to the guidelines and requirements set by each state. Moneytree works with state law makers to support responsible legislation.

What checks will Moneytree cash? 
Moneytree cashes all types of checks, including payroll, government, personal, two-party, cashier's checks, money orders, insurance drafts, and more. No check is too large or too small for Moneytree to cash. Our service representatives make every effort to be able to give you immediate cash for your check.

Why do people choose to cash checks with Moneytree when they have a bank account? 
Moneytree offers a quick and convenient check cashing option. Moneytree is open extended hours when most banks are closed. Moneytree gives you immediate cash rather than requiring you to wait days for your money. As it has become more common for banks to refuse to cash some checks, Moneytree check cashing services offer a convenient, quick alternative. Many bank representatives refer their customers to Moneytree when they have to refuse to cash a check because of the bank's stringent guidelines.


How much does it cost to cash a check? 
Moneytree charges a small percentage of the face amount of the check. While rates are regulated in certain states, it is our goal to charge a competitive rate in all markets. Rates are posted at your store. Plus, money orders are always free when you are cashing a check at Moneytree.

Why do people choose a payday loan to borrow money for a short period of time? 
Surveys show that while most people typically do a good job of managing their household budgets, most of us need occasional help. An increasing number of consumers choose a payday loan to cover unexpected expenses or to bridge a short-term cash shortage between paydays. A payday loan is a short-term loan that provides a sensible alternative to bounced checks, late payment charges or a tarnished credit rating.


How often do people typically borrow money? 
A Payday Loan is a short-term loan to cover an occasional, unexpected cash shortage between paydays. A Payday Loan does not provide the kind of help intended if used repeatedly to the point of incurring additional debt. We recommend that you investigate other financing options if you are planning on borrowing money beyond your next payday.


How does Moneytree determine how much I can borrow? 
State laws generally regulate the amount of money that can be loaned. Within that limit, Moneytree qualifies you to borrow only an amount you can reasonably repay from your next paycheck.


What if I change my mind about borrowing the money?  
Moneytree gives you the opportunity to rescind, at no cost, a Payday Loan transaction on or before the close of the following business day.

How does Moneytree determine what to charge?  
State laws typically regulate loan fees. It is our goal to offer loans at a competitive rate.


Does Moneytree vary the loan fee based on my credit rating?  
Although banks and other financial institutions charge varying rates depending on a customer's credit-worthiness, Moneytree charges a standard rate to all customers. Moneytree does not review your credit report, but bases our lending decision on your ability to repay your loan.


If a payday loan is quick and simple, why is there so much information on the Loan Agreement and Disclosure Statement?
The Loan Agreement and Disclosure Statement is a contract between you and Moneytree. It outlines the terms of the loan, including the cost of the loan expressed as a dollar amount and as an annual percentage rate. It is Moneytree's intent that you understand all of the terms of the loan prior to completing the transaction.

What happens if I cannot repay Moneytree on my due date?  
We know that it is your intention to repay your loan on the due date. It is our goal to loan only as much as you can comfortably repay on your next payday. However, the answer to this question depends upon the state in which your loan originated. 

California customers
Colorado customers
Idaho customers
Nevada customers.
Washington State customers
 
Occasionally circumstances may arise that change your ability to repay. If this occurs, you may choose to enter into the Community Financial Services Association of America (CFSA) Extended Payment Plan.  If you find that you cannot repay your loan, you may request a payment plan of at least four payments. You may choose this option once per 12-month period. You must choose this option prior to the deposit of your current loan. There is no charge to enter into the CFSA Extended Payment Plan.  Additional details about this option are available at any Moneytree branch. 
If your loan goes into a default status, Moneytree is committed to collecting your debt in a professional, fair and lawful manner. We follow the Fair Debt Collection Practices Act guidelines when collecting defaulted loans. In California you will be charged a one-time $15 fee whenever a loan goes into default. Additional interest will not accrue after default. We will contact you and ask for payment in full, and we may make reasonable repayment arrangements with you. We will not garnish your wages, sue you, or threaten to pursue civil or criminal actions against you under this state’s bad check statutes.  You can reach Moneytree’s Payment center at 1.888.516.6643 for more information

If my check is returned unpaid by my bank, will I be charged a fee?
Returned item fees are determined by state law. Click here for a chart showing the fees.